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There are three rare situations in which a patient would qualify for medical exemption from the COVID-19 vaccine:

1.     Severe allergic reaction (i.e., anaphylaxis) to a previous dose of a COVID-19 mRNA vaccine, as confirmed by an allergist


2.     An allergy to a component (PEG (Polyethylene glycol), Tromethamine and Polysorbate), of the COVID-19 vaccine, as confirmed by an allergist


3.     Myocarditis or pericarditis after a first dose of an mRNA vaccine – as a precautionary measure, the second dose of the series should be deferred in individuals who experience myocarditis or pericarditis following a first dose of an mRNA vaccine as confirmed by a physician, until more information is available.


***The physicians at Grandview will be writing COVID-19 vaccination medical exemption notes based on the criteria laid out by the College of Physicians and Surgeons of Ontario.  The CPSO advises that your physician is not able to provide a letter to exempt you from a COVID vaccine on the basis of any religious or personal beliefs, or for any medical condition not listed above.***

Resolving Care Concerns

Grandview Medical Centre is committed to providing high quality service to our patients. We treat a complaint as any expression of dissatisfaction with our service, which calls for a response. 

We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Formal complaints procedure:

1. Complete Complaint Report and submit.
2. Our Executive Director will acknowledge receipt of the complaint within a reasonable time frame (approximately one week).
3. Our Executive Director will then meet with the management team to investigate the complaint.
4. In order to address concerns, the team may review the complaint with the appropriate healthcare team member and ask him/her to provide input to a written response.  The team may also arrange to meet with a complainant regarding the concern.
5. Findings will be communicated back to you within four weeks, unless otherwise notified, i.e. timelines may be impacted by staff vacations, statutory holidays, etc.

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Regular Clinic Hours

Mon - Fri   8:00 am - 5:00 pm

Urgent Matters Only

Mon - Fri   5:00 pm - 8:00 pm
Sat            8:00 am - 2:00 pm


Regular Clinic Hours

Mon - Fri   8:00 am - 5:00 pm

Urgent Matters Only

Mon - Fri   5:00 pm - 8:00 pm
Sat           8:00 am - 2:00 pm